Frequently Asked Questions
Everything you need to know about your enterprise storage solutions.
Are the server parts sold on your site new or refurbished?
We offer a variety of conditions, including New, Manufacturer Recertified, and Seller Refurbished. Each product listing clearly specifies the condition and the rigorous testing process it has undergone.
How do you ensure hard drives are not damaged during shipping?
We use industry-leading ESD-safe packaging and custom-fitted foam inserts designed specifically for high-capacity hard drives to ensure they arrive safely and pass all SMART tests upon arrival.
What is your return policy for defective hardware?
We provide a 30-day return window for any defective components. Additionally, many of our products carry extended warranties through ServerPartDeals or the original manufacturer.
Do you offer international shipping for bulk orders?
Yes, we ship globally via DHL and FedEx. For large enterprise orders, we provide discounted freight options and streamlined customs documentation.
How can I verify the compatibility of a drive with my server model?
You can search by the specific Dell, HP, or IBM part number on our site. If you are unsure, our technical support team is available to verify compatibility with your specific RAID controller or backplane.
When will my order be processed and shipped?
Orders for in-stock items placed before 2:00 PM EST typically ship the same business day. You will receive a tracking number via email as soon as your package is scanned by the carrier.